Action may be required.
What is this announcement about?
We are simplifying and consolidating our platform. In Q1 2027, we plan to change the provider of the Anti-Distributed Denial of Service ("Anti-DDoS") protection and Web Application Firewall ("WAF") services that protect our solution against attacks: Google Cloud ("GCP"), the platform on which our solution is already hosted, will replace Cloudflare. Functionality, regional coverage, performance and customer experience remain unchanged, and the security level stays the same.
In addition, with immediate effect, our Regional Routing add-on, which is currently implemented using Cloudflare, will simply be called "Regional Routing" going forward, so that its name no longer depends on a specific provider. Only the name changes. The guarantees of the add-on stay exactly the same.
Background
To secure the networking between our Customers' Backends or Users' devices and the Futurae Backend, we currently rely on Cloudflare as our provider for Anti-DDoS protection and WAF. In future, GCP will provide these services to us. The new service provides the same protection and the same guarantees.
Reasons for the change
Improved reliability: As of today, we depend on two providers being up at the same time. The new architecture removes one of the dependencies. We expect this to lead to higher uptime and fewer service disruptions.
Easier reviews on your side: A consolidated platform with fewer external providers makes it easier for you to review, assess, and document our setup.
Prepared for the future: The change lays the groundwork for regional deployments around the world.
What will change
In Q1 2027, Google Cloud will replace Cloudflare as our provider for Anti-DDoS protection and WAF. From then on, we no longer use Cloudflare for this purpose.
Renaming of the add-on
Our Regional Routing add-on, which is currently implemented using Cloudflare, will simply be called "Regional Routing" going forward. This makes the name of the add-on independent of any specific provider. The renaming applies now and does not depend on the change of our Anti-DDoS and WAF provider in Q1 2027.
Only the name changes. The guarantees remain the same: your traffic will be decrypted and processed exclusively in Switzerland and the EU.
No action is needed on your side.
How this affects you
Data location and jurisdiction
All guarantees we provide regarding the jurisdiction in which data is decrypted, processed, and stored remain unchanged. Customer Data will continue to be hosted in Switzerland.
If you have not subscribed to the Regional Routing add-on or the End-to-End Encryption add-on
If you use neither the Regional Routing add-on nor the End-to-End Encryption add-on, the change will not affect how your traffic is handled. As before, the Anti-DDoS and WAF service may decrypt and process traffic in any country where the provider operates a data centre, regardless of your location. This allows it to support end users of the Services, for example by providing the fastest available connection route. Your Customer Data continues to be hosted in Switzerland.
If you use the Regional Routing add-on
Nothing changes for you apart from the name of the add-on. Your traffic will continue to be decrypted and processed exclusively in Switzerland and the EU.
If you use the End-to-End Encryption add-on
Nothing changes for you. Your transaction details (extra_info) will continue to be encrypted between the Futurae Backend service and the Customer Backend as well as between the Futurae Platform and the Customers' Users' endpoints, meaning that extra_info will not be decrypted outside Switzerland.
Action required from you
If you are whitelisting egress traffic based on destination IP address, you will need to add new IP addresses to your whitelist for reaching the Futurae API. We will send a separate technical announcement in due course containing the details.
Beyond what is described above, no other actions are required on your side.
Questions or concerns
If you have questions or concerns about this change, or would like more details on the new setup, please contact us at support@futurae.com. We are happy to provide additional information or arrange a call. Please include your company name and contract details so we can handle your request quickly.
We thank you for your continued trust and are happy to support you with any questions.
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